Cameron Burgess, National Director at the Mackillop Institute, introduced me to the term "emotional labour" to describe the unique burden borne by aged care staff. These workers carry the emotional weight of their job, which can lead to vicarious trauma. Aged care staff are particularly vulnerable to vicarious trauma due to the nature of their work.
"The end destination point for anyone in aged care is death. So that, in and of itself, is a traumatic event for anybody," Burgess said. Recognising the signs of vicarious trauma is crucial. Burgess outlined three categories of warning signs: physical, behavioural, and psychological.